Skip to Content

Privacy Policy

Last updated: 31 July 2026

1. Introduction

MVP Group ("MVP Group", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit MVPGroup.Group (the "website") or otherwise engage with our products and services.

This website is operated by MVP Consultants Pty Ltd (ABN 25 651 218 898), trading as MVP Group. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using this website or submitting your information to us, you consent to the collection and use of your information as described in this policy.

2. Information we collect

We collect personal information that you provide to us and information generated through your use of the website.

Information you provide may include:

  • Your name, company or organisation, and job title
  • Contact details, including email address and phone number
  • The customer pathway or enquiry type you select (for example Developers & Builders, Commercial & Government, Homeowners & Investors, MVP Products, or Careers & Recruitment)
  • The content of your enquiries, quote requests, or booking requests
  • Documents you upload, such as a CV or supporting project information
  • Any other information you choose to provide when you contact us

Information collected automatically may include your IP address, browser type and version, device information, the pages you visit, and the dates and times of your visits. This information is collected through cookies and similar technologies (see section 8).

3. How we collect information

We collect personal information directly from you when you complete a form, request information, submit a CV, book a display tour, request an energy assessment, make a product enquiry, or otherwise correspond with us. We may also collect information automatically as you navigate the website, and, where relevant, from third parties such as referral partners or recruitment sources where you have consented to that sharing.

4. Why we collect and how we use your information

We collect and use your personal information to:

  • Respond to your enquiries and provide the products, services, and information you request
  • Prepare quotes, proposals, development packs, and commercial materials
  • Arrange and manage display tours, assessments, and consultations
  • Assess and progress recruitment applications and manage talent services
  • Manage our relationship with you and provide customer support
  • Send you relevant updates, marketing, and communications where you have opted in (you can opt out at any time)
  • Improve our website, products, and services
  • Meet our legal, regulatory, and contractual obligations

We will only use your information for the purposes for which it was collected, for a related purpose you would reasonably expect, or where you have consented.

5. Disclosure of your information

We may disclose your personal information to:

  • Our related entities and team members who need it to perform their roles
  • Trusted third-party service providers who support our operations, such as customer relationship management (CRM) platforms, hosting and IT providers, email and marketing platforms, and professional advisers
  • Suppliers and delivery partners where necessary to fulfil your request
  • Government or regulatory bodies where required or authorised by law

We require our service providers to protect your information and to use it only for the purposes we specify. We do not sell your personal information.

6. Overseas disclosure

Some of our service providers may store or process information outside Australia. For example, our customer relationship management platform (currently HubSpot) may store data on servers located overseas. Where information is disclosed or stored outside Australia, we take reasonable steps to ensure it is handled in a manner consistent with the Australian Privacy Principles.

7. Data security and retention

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we take reasonable steps to destroy or de-identify it.

8. Cookies and similar technologies

Our website uses cookies and similar technologies to help the site function, remember your preferences, understand how the site is used, and improve your experience. Cookies are small data files stored on your device.

We may use:

  • Essential cookies, which are necessary for the website to operate
  • Analytics cookies, including Google Analytics, which help us understand how visitors use the website
  • Functional cookies, which remember your choices and preferences
  • Marketing cookies, where applicable, to deliver relevant content

You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

9. Marketing communications

Where you have opted in, we may send you marketing communications about our products, services, and updates. Every marketing email includes an unsubscribe option, and you can opt out at any time by using that option or contacting us directly.

10. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. To make a request, contact us using the details in section 12. We may need to verify your identity before acting on your request. In limited circumstances we may decline a request as permitted by law, and if we do, we will explain why.

11. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact us

For any privacy questions, requests, or complaints, please contact:

MVP Consultants Pty Ltd (trading as MVP Group)
Email: support@mvpgroup.group
Address: 10 Davenport Street, Karrinyup, Perth WA 6018

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be published on this page with the "Last updated" date. We encourage you to review it periodically.